Services

Technical Help

At HIJPACK, we understand the importance of providing comprehensive technical support to ensure the smooth installation and operation of our machines. Once the machine is delivered to your site, our skilled technicians will be available for installation, if required.

Please note that all utility connections will be the responsibility of the buyer. Once we receive confirmation that the installation preparations are complete, we will assign our technicians to assist you.

To cover the expenses associated with our technical support, including round-trip airfare to the nearest airport, local transportation to your factory, accommodation, and meals, we kindly request that you bear these costs. In the event that our technicians need to stay overnight, an additional service fee of $100 per day will be charged.

Our dedicated technical support team will work closely with you to ensure a seamless installation process. They will provide guidance, answer any questions you may have, and ensure that the automatic coffee capsule filling machine is set up correctly for optimal performance.

In addition to installation support, our technical team is available to provide ongoing assistance and troubleshooting guidance. Should you encounter any issues or require further technical support, please do not hesitate to contact us. We are committed to ensuring your satisfaction and the successful operation of our machines.

Thank you for choosing HIJPACK. We look forward to providing you with exceptional technical support and assisting you every step of the way.

After-sale Service

At HIJPACK, we believe in providing exceptional customer service even after the purchase. We are committed to ensuring your satisfaction with our products and offer a comprehensive after-sales service to address any concerns or issues you may encounter.

Our after-sale service includes a one-year free warranty on all our products. This means that if any manufacturing defects or malfunctions occur within the first year of your purchase, we will repair or replace the product free of charge. Our team of skilled technicians will work diligently to resolve any issues and ensure that your product is functioning optimally.

Furthermore, we are proud to offer a lifetime after-sale service to all our valued customers. This means that even after the warranty period expires, you can still enjoy our dedicated support and assistance. Whether you have questions, need troubleshooting guidance, or require spare parts, our knowledgeable customer service team is here to help.

To avail of our after-sale service, simply contact our customer support team via phone or email. Our friendly representatives will guide you through the process and provide the necessary assistance. We understand that your time is valuable, so we strive to provide prompt and efficient service to minimize any inconvenience caused.

At HIJPACK, we value your trust and satisfaction. Our after-sale service is designed to ensure that you have a seamless experience with our products. We are committed to going above and beyond to address any concerns and provide the necessary support to keep you satisfied.

Thank you for choosing HIJPACK. We look forward to serving you and providing you with the best after-sales service possible.

Warranty Policy

At HIJPACK, we take pride in providing our customers with high-quality products. We guarantee that all our machines are brand new and unused. To ensure your peace of mind, we offer a 12-month warranty period, starting from the date the machine is delivered to you.

During this warranty period, we are committed to addressing any issues that may arise due to the machine’s quality. Upon receiving notification from the buyer, we will promptly provide the necessary spare parts, free of charge, within 10 days via express delivery. However, the buyer will be responsible for the shipping costs.

If additional spare parts are required, we will arrange for their preparation within 10 days. The cost of these additional parts will be borne by the buyer.

We understand the importance of minimizing downtime and ensuring the smooth operation of your machine. Our dedicated team will work diligently to provide you with the necessary support and assistance throughout the warranty period.

To avail of our warranty service, please notify us of any issues or concerns you may have. Our customer support team will guide you through the process and ensure a seamless experience.

Please note that this warranty policy does not cover damages caused by improper use, accidents, or unauthorized repairs. Additionally, any modifications made to the machine without our prior approval will void the warranty.

At HIJPACK, we value your satisfaction and strive to provide you with the best possible service. Our warranty policy is designed to protect your investment and ensure your confidence in our products.

Thank you for choosing HIJPACK. We look forward to serving you and providing you with the highest level of support.

Shipping Info

At HIJPACK, we strive to provide efficient and reliable shipping services to our valued customers. We ship our goods via sea freight from ports in China to ensure safe and cost-effective transportation.

Once we receive payment and confirm the mold drawings, we will process your order and aim to ship the goods within 30 working days. Our team will carefully package and prepare your order for shipment to ensure its integrity during transit.

Please note that the shipping time may vary depending on factors such as customs clearance, weather conditions, and the destination country’s regulations. We will provide you with the necessary shipping documents and tracking information to keep you informed about the progress of your shipment.

We understand the importance of timely delivery and will make every effort to ensure that your order reaches you as quickly as possible. Our logistics team works closely with trusted shipping partners to ensure the smooth and efficient transportation of your goods.

If you have any specific shipping requirements or need assistance with customs documentation, please let us know. We are here to help and ensure a hassle-free shipping experience for you.

Thank you for choosing HIJPACK. We appreciate your trust in our products and services. Should you have any further questions or concerns regarding shipping, please do not hesitate to contact us.