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FAQ

Q. Which machine suitable for me? How can I chose?
A.

All our machine is customized for a big factory or a small business.
1. To figure out the product you will pack
2. The dimension of the product or the dimension of the packing.
If you want to design the special packing machine, we can manufacture the packing machine as your requirements.


Q. Where is your factory? How can I visit your factory?
A.

Our factory is located in Rui 'an, Zhejiang province. We warmly welcome you to visit our factory if you have a travel plan.


Q. How can I know your machine is designed for my product?
A.

If you don't mind, you can send us samples and we will test on machines. During that time, we will take videos and clearer pictures for you. We can also show you on-line by video chatting.


Q. How can I trust you for the first-time business?
A.

Please note our business license and certificates above. If you don't trust us, we suggest using Trade Assurance Service for all transactions to protect your money and assure our service for you.


Q. How long the delivery date?
A.

The small machine is 15-20days and the large machine will be 20-35 days.


Q. How about the after service and guarantee period?
A.

We offer 12 months warranty since the arrival of the machine. Technical support is available 24/7. HIJPACK highly recommends that you keep all of your original packaging. This is precautionary to ensure you have what you need if the machine has to be sent in for repair. We have professional team with experienced technician to serve abroad and do the best after service to assure the machine whole life usage.


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Room 3001, Unit 5, Xinhu Mansion, Binjiang Avenue, Ruian, Wenzhou, Zhejiang, China
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Room 3001, Unit 5, Xinhu Mansion, Binjiang Avenue, Ruian, Wenzhou, Zhejiang, China
helen.machine@gmail.com +86 13868822120
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